Contact Us

Alcon welcomes your questions and comments. Please select a topic from the list below. If none of the links relate to your question, please select general inquiry below or call one of the telephone numbers found on this page.

Contact Alcon

Alcon Management S. A.
Chemin de Blandonnet 8
1214 Vernier-Geneva
Switzerland

6201 South Freeway
Fort Worth, TX 76134‑2001
United States

Looking for media or investor information?

Product Concern / Feedback

Customer service

General inquiry

For non-US Customer Service contact the local country office.

Consumer Care U.S.

T 1 800 757 9195

Hours:

Monday-Friday
8 am – 5 pm
(Central U.S. Time)

U.S. Vision Care

OTC/Contact Lens
T 1 800 241 5999

Hours:

Monday-Friday
7:30 am – 6 pm
(Central U.S. Time)

U.S. Surgical

T 1 800 TO ALCON
1 800 862 5266

Hours:

Monday-Friday
7 am – 6 pm
(Central U.S. Time)

Alcon Medical Information

For information about Alcon products or medical data

Telephone:

U.S. 800 757 9785

Email:

U.S. – [email protected]
Canada – [email protected]
France – [email protected]
Russia – [email protected]
EMEA – [email protected]
APAC – [email protected]
LATAM – [email protected]

For non-U.S. information, contact the local country office.

Alcon Medical Safety

To report product complaints or adverse events from the U.S. please call 1 800 757 9780.

To report product complaints or adverse events from the outside the U.S. please contact the local country office.